Privacy Policy for Review Amigo

Last updated November 22, 2024

This Privacy Policy for REVIEW AMIGO LLC ("we," "us," or "our") describes how and why we may collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

1. Visit our website at https://reviewamigo.com, or any website that links to this Privacy Policy.

2. Use Review Amigo, our comprehensive reputation management software designed to help businesses build trust and enhance their online presence.

3. Engage with us in other related ways, such as customer support, sales, marketing, or events.

If you have any questions or concerns, you can contact us at [email protected]. By using our Services, you agree to the terms outlined in this Privacy Policy.

1. WHAT INFORMATION DO WE COLLECT?

We collect different types of information depending on how you interact with our Services.

Personal Information You Provide

We collect personal information that you voluntarily provide, such as:

Identifiers: Name, email address, phone number, mailing address.

Payment Information: Payment details if you purchase a paid plan (processed securely through Stripe or another payment processor).

Account Credentials: Usernames, passwords, and security preferences.

Customer Contact Information: If you use our services to manage customer reviews, you may provide customer details such as names and email addresses.

Information Automatically Collected

Certain information is automatically collected when you use our Services, including:

Device Data: IP address, browser type, operating system, and device information.

Usage Data: Log data related to your interactions, such as website visits, pages viewed, and time spent on the platform.

Cookies and Tracking Technologies: We use cookies, web beacons, and tracking tools to collect behavioral data and improve user experience.

Information from Third Parties

We may collect additional data from public databases, marketing partners, social media platforms, and other external sources to enhance our Services.

2. HOW DO WE PROCESS YOUR INFORMATION?

We use your information for the following purposes:

Providing and Managing Services: To create and manage user accounts, facilitate transactions, and offer customer support.

Marketing and Promotions: Sending promotional emails and targeted advertising based on your preferences.

User Experience Improvement: Analyzing website traffic and feature usage to optimize our platform.

Fraud Prevention and Security: Detecting security breaches, preventing fraud, and complying with legal obligations.

Legal Compliance: Adhering to laws, regulations, and government requests.

3. WHAT LEGAL BASES DO WE RELY ON?

We process your personal information only when we have a legal basis to do so.

These include:

Your Consent: When you provide explicit permission, such as subscribing to marketing emails.

Contractual Necessity: When processing is required to fulfill a contract with you.

Legitimate Interests: For business purposes, such as service improvements and security measures.

Legal Obligations: When compliance with legal or regulatory requirements is necessary.

4. WHEN AND WITH WHOM DO WE SHARE YOUR INFORMATION?

We may share your personal data in the following circumstances:

With Service Providers: Third-party vendors that assist with payments, analytics, hosting, and customer support.

With Business Partners: Affiliates and marketing partners for joint promotions.

During Business Transfers: If Review Amigo undergoes a merger, acquisition, or asset sale.

When Required by Law: In response to legal processes, subpoenas, or regulatory investigations.

5. DO WE USE COOKIES AND TRACKING TECHNOLOGIES?

Yes, we use cookies, web beacons, and similar tracking technologies to enhance your experience. You can manage your cookie preferences through your browser settings.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

We retain your data as long as necessary to fulfill our services and legal obligations. When no longer required, we securely delete or anonymize it.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

We implement security measures such as encryption, access controls, and firewalls to protect your data. However, no system is completely secure, and we encourage users to take precautions such as using strong passwords.

8. DO WE COLLECT INFORMATION FROM MINORS?

Our Services are not intended for individuals under 18. If we discover that we have collected personal information from a minor, we will delete it immediately.

9. WHAT ARE YOUR PRIVACY RIGHTS?

Depending on your location, you may have rights regarding your personal data, including:

Access & Correction: Request a copy of your data and correct inaccuracies.

Deletion: Request deletion of your personal information.

Opt-Out: Unsubscribe from marketing communications.

Restrict Processing: Limit how we use your data under certain circumstances.

To exercise these rights, contact us at [email protected].

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Many browsers offer Do-Not-Track (DNT) settings. Currently, we do not respond to DNT signals due to the lack of a uniform industry standard.

11. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

If you are a resident of California, Colorado, Connecticut, or other applicable U.S. states, you may have additional rights under state laws such as:

CCPA/CPRA (California): The right to know, delete, and opt-out of the sale or sharing of personal information.

Other State Laws: Certain states grant similar rights regarding data access, correction, and deletion.

To make a data request, contact us at [email protected].

12. HOW CAN YOU REVIEW, UPDATE, OR DELETE YOUR DATA?

You can update your personal data by logging into your account or emailing us at [email protected]. We will process your request in accordance with applicable data protection laws.

13. DO WE MAKE UPDATES TO THIS NOTICE?

Yes, we update this Privacy Policy periodically to reflect legal and operational changes. We will notify users of any significant updates via email or website notices.